FREQUENTLY ASKED QUESTIONS


Shop Updates

We dye small batches daily and put them in the shop throughout the week when they are ready. We also post announcements on our Instagram, Facebook and Twitter pages when we have large updates.

Custom Orders

We do not take custom dye orders, all our updates are ready to ship only. 

Order Processing Times

We aim to process all orders within 3  business days, however at busy times (especially after an update) this may take a little longer. 

Packaging

We use recycled and bio-degradable materials for our packaging.

Combined Orders

Whenever possible we will combine multiple orders into one parcel and refund extra shipping charges. However, when necessary large orders will be split into two parcels to comply with Royal Mail maximum parcel weight and volume guidelines, and shipping will be charged accordingly. 

Shipping

We ship worldwide via Royal Mail. Shipping rates are calculated at the checkout and are based on the weight and volume of the parcel. Royal Mail does not offer tracking as standard, for tracked shipping service, please contact us and we will enquire about tracked shipping rates. 

UK

Orders are shipped using Royal Mail 24 service (no tracking, delivered between 2-7 business days).

International

Orders are shipped using Royal Mail International Standard Air Mail service (no tracking, delivered between 2-3 weeks ).

Please note above delivery times set by Royal Mail are only an estimate and actual delivery times may vary, International parcels may be subject to delays due customs clearances. Please allow up to 45 business days for International delivery.  

Returns

It is important to us that you are happy with your order. If  you are not completely satisfied with your purchase, please contact us within 14 days of receiving your order and we will arrange exchange or refund. Returned items must be unused and in their original condition. 

Wholesale 

We currently don't wholesale our yarns, we work on a small scale offering ready tho ship updates exclusively from our online shop.

Contact

We are always happy to help, please contact us at maya@thewoolbarn.com