Shipping and Store Policies


Processing Times

We aim to process and ship all orders within 3 - 5 business days, however at busy times (especially after an update) this may take a little longer. 

We use recycled and bio-degradable materials for our packaging. 

Shipping

We ship worldwide using Royal Mail. Shipping rates are calculated at the checkout and are based on the weight and volume of the parcel. We will try to combine shipping for multiple orders, however this may not always be possible. 

UK orders are shipped using Royal Mail 24 service (not tracked).

International orders are shipped using Royal Mail International Standard Air Mail service (not tracked).

If you require tracked shipping service, please contact us and we will enquire about tracked shipping rates. 

PLEASE NOTE delivery times set by Royal Mail (3 business days for UK, 10 business days for International mail) are only an estimate and actual delivery times may vary, International parcels may be subject to delays due customs clearances. Please allow up to 45 business days for International delivery.  

Returns

It is important to us that you are happy with your order. If  you are not completely satisfied with your purchase, please contact us within 14 days of receiving your order and we will arrange exchange or refund. Returned items must be unused and in their original packaging. 

Contact

We are always happy to help, please contact us at maya@thewoolbarn.com